Frequently asked questions

Choose your keepsake, upload your photo and details, and complete checkout. If you want to review your design first, choose a proof before production.

Yes. You can choose a proof if you want to review it before production.

A clear reference photo with good light helps deliver the best result.

Products are personalized from your submitted photo and details, and we use that information for your item only.

At this pre-launch stage, we currently ship only within the Zona Metropolitana de Guadalajara. Orders are delivered through a local carrier, depending on destination and availability.

Orders are processed within 2 to 3 days from order submission.

Once an order has been processed and shipped, estimated delivery time is 1 to 2 days within the Zona Metropolitana de Guadalajara. A tracking code is sent once the order has shipped.

Free shipping applies on orders with 2 or more products within the Zona Metropolitana de Guadalajara.

Shipping is currently limited to the Zona Metropolitana de Guadalajara. Customers outside this area may be invited to join a waiting list for future shipping availability.

Our keepsakes are made from stainless steel with a polished, durable finish.

Please contact us through the Contact page and include your order number if you have one. We will help resolve delivery or quality issues there.