Shipping policy

Shipping Policy

At this pre-launch stage, Tuvenirs currently ships only within the Zona Metropolitana de Guadalajara.

Processing Time

Orders are processed within 2 to 3 days from order submission.

Shipping Time

Once an order has been processed and shipped, estimated delivery time is 1 to 2 days within the Zona Metropolitana de Guadalajara.

Shipping Rates

We currently offer free shipping on orders with 2 or more products within the Zona Metropolitana de Guadalajara.

Carrier

Orders are delivered through a local carrier, depending on destination and availability.

Tracking

A tracking code is provided for all orders and is sent once the order has been shipped.

Delays

Delivery times are estimates and may be affected by carrier delays or other unexpected circumstances. If you need help tracking your order, please contact us through the Contact page on our website and include your order number if you have one.

Address Issues or Failed Delivery

If there is an issue with the delivery address or a failed delivery attempt, each case will be handled individually through customer service. Please contact us through the Contact page on our website and include your order number if you have one.

Delivery and Quality Support

If there is an issue with quality or delivery, please contact us through the Contact page on our website and include your order number if you have one, and we will help resolve it.

Shipping Availability

At this stage, shipping is limited to the Zona Metropolitana de Guadalajara. Customers outside this area may be invited to join a waiting list for future shipping availability.